In a congressional office, the term casework refers to the response or services that Members of Congress provide to constituents who request assistance.Click to see full answer. Also question is, what does constituency service mean?Constituent service encompasses a wide array of non-legislative activities undertaken by Members of Congress or congressional staff, and it is commonly considered a representational responsibility. Other programs, opportunities, or services may require a Member office to serve as an intermediary.Subsequently, question is, what is a casework in government? “Casework” can be defined as the assistance provided at the request of, and/or on behalf of, South Dakotans in their dealings with federal agencies. These professionals work every day to assist South Dakotans when they encounter problems with federal agencies or federally funded programs. Subsequently, one may also ask, what does casework mean? In a congressional office, the term casework refers to the response or services that Members of Congress provide to constituents who request assistance. Each year, thousands of constituents turn to Members of Congress with a wide range of requests, from the simple to the complex.What is a constituent services representative?DESCRIPTION: The Manager of legislative and constituent services is responsible for planning and executing constituent engagement for the purpose of providing an exemplary and seamless constituent-service experience between Harrisburg, the District office and with the State Representative.